Dear Dr Neale. My wonderful Dentist.
I would just like to write a few words and thank you very much for changing my whole concept of dentists. I’m not even sure if I got to say Thank you to you or Gerrard yesterday when I left the clinic in my altered state of consciousness but Dave my partner assures me I did say thank you.
I very rarely disclose my previous illness to anyone, so having to disclose to you my own terrifying thoughts that my teeth were finally crumbling & falling out, (as a result of my chemo & radiotherapy) plus the added stress of hating the dentist from old childhood experiences it was a very emotional journey for me. I had not been to the dentist for at least 15 plus years.
You treated me with great respect and dignity, for that I am very grateful to you.
For someone who couldn’t even contemplate stepping foot into a dentist, I am now your New Number one Fan.
You have completely changed my thoughts, concepts and emotions about going to the dentist. You have been incredibly patient and kind to me and also very gentle.
I had the most relaxed experience and am in absolute awe that I have a fabulous made to measure new tooth. It’s just amazing, I look at it in the mirror and think WOW!
I slept most of the day yesterday but have very vague recollections of constantly asking Gerrard for some more drugs! Oh dear, I laugh now, but please would you Thank him too for me, he was very gentle and kind. It was the best dentistry experience of my life.
I shall be back soon for the rest of the dentistry plan you did for me, I am off to Italy for a month then when back, shall make an appointment to see you for the rest of the work, and to know going forward I can now maintain my healthy teeth on a regular basis with you is great. Also Dave and my son Devon will be new clients too.
Your dental nurses are also fantastic, nothing is too much for them, they are understanding, reassuring and kind. They explain everything, and they make you feel that you are valued and not just another number in a queue. The service is exceptional. Dave said that your Boss “Andrew” is off because he broke his arm, it would be nice if he could read this letter too.
Thank you Dr Neale again & see you very soon.
The decision to have all his teeth sorted out was really the best thing we ever did and has honestly changed him completely... he’s more confident and more upbeat about life in general. More than I would have ever hoped for. And the added bonus of stopping (almost) smoking is something I never imagined would happen. When we began way back and he faced the prospect of losing all his teeth you saw him at his lowest ebb. What has happened since has been the best medicine ever.
Mrs Hutchinson (Gerald’s Wife)
I have dental phobia (if such a word exists), but all you fellow anxious patients will know what I mean. That awful sinking feeling when a tooth breaks, or a twinge means a filling is required, and you know you have to go. Perhaps, like me, you put it off for as long as possible, but eventually the pain, or fear of infection, overrides the panic of a dentist visit.
Well, I have good news for you! Recently I went to Advanced Dental Clinic in Chelmsford principally because I could only entertain the thought of dental treatment with a practice that provides Sedation.
Everything about the surgery filled me with confidence. Efficient appointment system, seen precisely on time, and immediately put at ease by the dental nurse and the dentist. That first visit was an examination and x rays, which revealed that I needed 2 extractions.
On the day of the treatment I didn"t feel nervous at all because the whole team filled me with confidence. Apart from a slight "scratch" on my hand for the sedation, the next thing I knew it was all over!
I will never feel scared again thanks to Advanced Dental Clinic. When the Royal Family need dental work I bet they don"t get any better care than I received.
I just want to say a huge thank you to you and all your team.
If I hadn't have said to David Boroda (my dentist) 'can I be put to sleep, take all my top teeth out, put new ones in and then wake me up' (which I had said as a joke!) I would never have met you all.
Although I am a very nervous patient I had the most fantastic support from you all.
The seditionist made me laugh and quickly put me at my ease and I can honestly say I didn't remember a thing or feel you removing all my teeth and putting the implants in.
After going out for lunch when I came back later the same day you put my 'new teeth' in. I wouldn't have believed all that was ever possible in one day, truly amazing.
Andy, you have changed my life, my confidence is back and I'm smiling all the time now! My mouth feels 100% better now and I have totally forgotten all the suffering I went through for the previous 18 months.
Your clinic is lovely, modern and has a very relaxing and friendly atmosphere and the sky light window above the dentist chair is a brilliant idea. All my visits were well worth my 45 minute journeys!
Thank you Andy for all your expertise, care and attention to detail and putting me at ease from my very first consultation.
I won't hesitate in recommending you and if you have any patients that want to speak to me about my experience I will be very happy to share it with them and tell them there's nothing to worry about.
With very kind regards
I am mortified that the beautiful arrangement of flowers arrived with me, before I had had a chance to write to you and the team to thank you so very very much for all that you have done for me over the past two years.
From day one I have never doubted that I was in the hands of the best and the wonderful wonderful smile I have now is testament to exactly that. I suspect though where your real genius lies is in the fact that not once throughout the whole process after leaving your surgery (even after some of the more scary sessions) have I had any pain, and for someone who had lived on 8 paracetamols a day this genuinely has been a life changing event.
On top of all of this, your quick responses to my panic stations emails, the endless smiles, encouragement and coffee making skills of your team have made a huge difference to what in other circumstances could have been a horrendous process. If I said I had enjoyed it, I suspect people would not believe me, but because of all the support and understanding of some of the challenges this journey requires - loosing all ones teeth and having to wear dentures is never going to be high on one's wish list! I have got as close to looking forward to my visits as I think one could expect, on top of which I can now feel safe knowing knowing that there are good dentists in the world after all!
The flowers were definitely the icing on the top of the cake, they are really beautiful and definitely add a touch of class to our sitting room, thank you very much.
Have a good weekend, look forward to seeing you in April,
P.S. If ever you have any clients who have their doubts about going down this route, put them onto me as I should be delighted to tell them that they could not be in the hands of a better team!
With best wishes
I just wanted to thank Sonny and his dental nurse for such sensitive and caring treatment on Friday 8th May. I am a very anxious patient due to some previous bad experience when I was a child and have woken up today so relieved that my treatment yesterday is all over and that I have no pain today . They were both lovely and made the treatment as bearable as is possible for me so please pass on my thanks to them !
After suffering with strong toothache over 2 weeks, I was lucky to find Vasilia and go through the root canal treatment succesfully. Vasilia welcomed me with a big smile, put me at great ease, and explained every step of the treatment, including the instrutments with a touch of necessary humour :) I felt completely in safe hands,and appreciated the attention to detail and friendliness from all staff. a great plus point for me (been a civil engineer, i couldnt help myself to notice), the exceptional architecture and functionality of the building and space - watching the sky, while having the treatment was immediately relaxing :) i won't hesitate to recommend the clinic and Vassilia to anyone looking for a professional and caring dentist!
From the first time I visited Advance Dental Clinic I knew I had chosen the right place. I had been debating for years whether to have a brace fitted on my upper teeth and decided to go along to have a consultation here following a recommendation. The friendly staff instantly put me at ease and I had a thorough conversation with the dentist about the options I had. It helped that the dental nurse had also had a brace fitted so she could give me first hand advice and tips. Each visit I have made to the practice was an effortless one. Every member of staff I have ever encounter has been completely professional and polite, and always has the patients welfare at the forefront of their mind. The practice always runs smoothly and is spotless clean and tidy. Above all of this, I am delighted with my teeth. In just 5 months they have completely transformed. I couldn't have asked for better!
Dear Dr. Moore I am very very pleased with my 'new smile' and wanted to let you know how impressed I am with everything that you have done. i have always been scared of dentistry and was very apprehensive about having implants. After my experience at your surgery my fear has gone. i would also like to thank your nurses who were very kind and I can remember one of them stroking my face when you were drilling, it really helped. I will also recommend you whenever I can and would be willing to talk to anyone who has any hesitation about the procedure. Thanks again
I am just writing to you to show my appreciation. My new teeth have given me a new lease of life. Your service from start to finish has been of the highest quality and made me feel very comfortable. Once again, thankyou kindly and the flowers were beautiful. I can't stop smiling
I wanted to write to you all to express my sincere thanks for the treatment I've received at the clinic. I was referred to the clinic a couple of years ago for a dental implant to replace one of my front teeth. My own dentist was only able to offer me a denture which I was adamant I didn't want. I was so impressed not only with the implant which looks so natural but also the care, dedication and service I received
I visited a couple of weeks ago to have some old fillings replaced with CEREC inlays and I am absolutley thrilled with the results, they look amazing and this was all done ina single visit. How I wish I'd access to this level o service years ago! Thanks again.
I believe it is essential to find a dentist that you can give absolute trust to. I was therefore delighted to be introduced to Dr. Andrew Moore four years ago. Andrew always listens carefully to me and then talks through in detail the options available. I feel totally confident that Andrew will advise me on the best course of action and then carry out the work exactly as he has promised. It has been a great relief to finally find a dentist who thinks of the patient first and who works to the very highest of standards.
I have known Andrew for quite a few years as patient and friend and I am always impressed by Andrew's absolute dedication to his profession. He is determined to be at the forefront of modern dentistry and in particular implant technology. This has required considerable study and training on Andrew's part, so that he can offer his patients the best services that the latest dentistry techniques. Andrew has made a considerable investment in the new surgery to provide a leading centre in the South East. I have no doubt that patient care will be of the highest order: from the complex diagnostics and dental work to everyday care and health.
I came to Advance dental clinic know that I needed lots of work done to my teeth. The staff immediately put me at my ease and explained everything to me. I received a detailed plan of my treatment with all the costs included so there was no surprises. the treatment was carried out in a professional and caring way and I'm delighted with the way my mouth now feels and looks.I now recommend the practice to all my friends and I'm most grateful that they have now restored my faith in dentists.
Mr Moore recommended implants to me after a number of my teeth needed taking out. Mr Moore explained the treatment in detail before we started and gave me a written quotation for the cost. The procedure was surprising easy, more comfortable than having the teeth removed. the finished implants and crowns look and feel like my own teeth only better!
Dear Andrew and team
I'd just like to say a big thank you to all concerned, I can't believe I've had all that work done and everything feels great. OK I'll need to be careful what I eat for a while but hey Christmas is around and corner and hopefully I'll loose a bit of weight!
Its such a pleasure coming to your lovely practice and being treated as I expect to be treated by your wonderful staff, if only more dentists were like yours!
Enjoy your holiday Andrew and I'll see you on 7 November.
Thank you so much for the care and attention you showed to me during my recent visit.
Your Team at Advance are professional in every respect and left me feeling completely at ease.
My tooth and others needed urgent attention, I was impressed with the speed and diligence of the treatment. If anyone needs reassuring of your care and attention please pass my name and telephone number to them.
p.s. I was recommended to you and although I live fifty miles away it was well worth the travelling.
Mr R, Kent
Some comments from our recent patient questionnaire:
The overall layout of the practice was very impressive and the attention given by the Dentist and Nurses was excellent. You more than came up to expectations
The whole set up, modern equipment and surrounding makes coming to the surgery a pleasure (almost!)
Impressive surroundings and friendly staff
A wonderful personal touch
Genuinely impressed after years of dreary surgeries and unfriendly receptionists!
Messages to mobile phone and follow up calls where excellent
I just can't fault any of your services